We have an obligation under the Code of Professional Conduct to keep confidential all client information acquired in the course of the professional relationship. This policy explains how ELRICH Immigration Solutions collects, uses, shares, and protects personal information when providing immigration consultancy services in Canada.
1. Information we collect
- Personal details: name, date of birth, contact information, nationality.
- Immigration documents: passports, visas, certificates, medical and police records, education and employment documents.
- Case information: application details, communications, notes, and file history.
- Payment and billing information.
2. How we use your information
- To provide immigration advice and representation.
- To prepare, submit, and manage immigration applications.
- To communicate with you and respond to enquiries.
- For billing, record-keeping, and office administration.
- To comply with legal or regulatory obligations.
- To improve our services and website.
3. Sharing and disclosure
- With your written consent, we share information with government authorities, translators, and other service providers necessary to handle your matter.
- We may disclose information only if required by law, to protect legal rights, or by the College of Immigration and Citizenship Consultants (CICC) as part of its regulatory oversight.
- We do not sell your personal information.
4. Data retention
- We retain personal information as long as necessary to provide services, meet legal obligations, or resolve disputes.
- When no longer needed, we securely delete records.
- All client property: original documents and documents prepared by the RCIC for the client’s benefit are returned to the client.
5. Security
- We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, or misuse.
- If a breach occurs we will take appropriate steps and notify affected parties as required.
6. Your rights subject to legal restrictions
· You may:
- access and request a copy of your personal information;
- request correction of inaccurate information.
7. International transfers
- Some persons may be located outside Canada. We will take steps to protect your information.
8. Cookies and tracking
- Our website uses cookies and similar technologies to improve usability and analytics. You can manage cookie preferences via your browser.
9. Contact
10. Changes
- We may update this policy.
- We will post the revised policy on our website with an updated effective date.
Effective date: 07/Jun/2026.